Last Updated: August 2026

Seng's OG Practice recognises the importance of protecting the personal data entrusted to us. As a healthcare provider, we are committed to handling personal information responsibly, securely and in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable legal and professional obligations.

1. Collection of Personal Data

We may collect personal data directly from you or through authorised representatives when you:

  • Book appointments with our clinic.
  • Complete enquiry or contact forms.
  • Contact us by telephone or email.
  • Receive medical consultation or treatment.
  • Submit medical records or supporting documents.
  • Interact with our website.

Personal data collected may include your name, identification details, contact information, date of birth, medical history, diagnostic records, payment information and other information necessary for the provision of healthcare services.

2. Purpose of Collection

We collect and use personal data for purposes including:

  • Providing medical consultation and treatment.
  • Scheduling and managing appointments.
  • Maintaining medical records.
  • Communicating appointment reminders and clinic updates.
  • Processing payments and insurance claims.
  • Preparing referrals and medical reports.
  • Complying with legal, regulatory and professional obligations.
  • Improving our healthcare services and website.

3. Consent

By providing your personal data to Seng's OG Practice, you consent to our collection, use and disclosure of your personal information for the purposes described in this Policy, unless your consent is withdrawn in accordance with applicable law.

You may withdraw your consent by contacting us in writing. Please note that doing so may affect our ability to provide certain medical or administrative services.

4. Disclosure of Personal Data

We may disclose your personal data where necessary to:

  • Hospitals and healthcare institutions.
  • Medical specialists involved in your care.
  • Diagnostic laboratories.
  • Medical imaging providers.
  • Insurance providers.
  • Government authorities where required by law.
  • Professional advisers or authorised service providers supporting our operations.

We will only disclose personal data where appropriate and in accordance with applicable legal and professional requirements.

5. Protection of Personal Data

We implement reasonable administrative, physical and technical safeguards to protect personal data against unauthorised access, disclosure, modification, misuse or loss.

These measures include secure storage systems, restricted staff access, password protection, network security, staff confidentiality obligations and appropriate internal procedures.

6. Retention of Personal Data

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, maintain appropriate medical records and resolve any disputes.

When personal data is no longer required, we will securely destroy or anonymise it where appropriate.

7. Access and Correction

Subject to applicable laws, you may request access to or correction of your personal data by contacting our clinic. We may require reasonable verification of your identity before processing such requests.

Certain requests may be subject to administrative fees or legal limitations where applicable.

8. Accuracy of Personal Data

We rely on the personal information provided by our patients and encourage you to inform us promptly if your personal particulars change to ensure that our records remain accurate and up to date.

9. Changes to this Policy

Seng's OG Practice reserves the right to amend this Personal Data Protection Policy at any time to reflect changes in legislation, healthcare practices or operational requirements. The latest version will always be published on this Website.

10. Contact Us

If you have any questions regarding this Personal Data Protection Policy or wish to enquire about your personal data, please contact Seng's OG Practice using the contact information provided on our Contact Us page.

We are committed to addressing your concerns promptly and in accordance with the requirements of the Personal Data Protection Act (PDPA) of Singapore.